Why should I outsource
The American Medical
Association estimates it costs $6-$12 to file a paper
claim. Add that to the cost of staff turnover, updated
software, and lack of time for paperwork and you can see
how outsourcing can benefit your practice. Allow us to
be the ones filing the claims, following up with the
insurance companies, and recovering old accounts
receivable. Not only will this give you more time for
patient care, but it will ultimately decrease the cost
of filing insurance claims.
Where do my insurance payments go?
payments will still go to your practice, same as it has
been done in the past. The only thing we will need is a
copy of the EOB showing what payments have been made.
What do you need to do our billing?
Patient information from front and back of patient's
insurance card(s), a copy of the patient's authorization
form, a signed copy of the superbill/encounter form by
the physician which includes CPT and ICD9 codes. We will
also need copies of the EOB's and patient payments so
that we may post payments to the account and follow-up
on any unpaid claims.
Do I give you our patient's records?
Absolutely not. All original documents remain in your
office. We will let you know if any additional
documentation is needed, such as daily treatment notes
for Workers Compensation claims, and we will only need a
copy of the record.
How do you get what you need from us?
If your practice is within our service area, you have
the option for us to pick up the billing information
once a week at no charge to you. If you are outside of
our service area, you may send us the information via
facsimile, courier, US Postal Service, or FedEx daily or
weekly. The choice is yours.
Our office is small, can you help us?
No practice is too
small for us to help, and we welcome the opportunity to
have a working relationship with you. We can also assist
new providers as they open their doors and begin
Can you handle clients anywhere in the country?
Yes, with today's technology, location is not an issue
through the use of the computer, fax and mail. Of
course, Aloha Care Medical Billing, Inc., schedules
meetings at your location to ensure your complete
satisfaction with our services.
Who does the follow-up on the claims?
A large part of our job is to stay on top of changes
made by insurance carriers. With all the changes to
filing procedures by Medicare and other commercial
carriers, filing a claim has become a gamble to see
whether or not it will be paid. By hiring a billing
specialist, you no longer have the worries associated
with those changes. We follow-up on every claim until it
is paid and we make the necessary changes for future
Will all claims be
In most cases, claims will be filed electronically.
There are still some carriers and Medicare
Intermediaries that require paper forms. If you
currently have to file pre-authorization paperwork, we
can assist you with that as well.